AI, live agents, or both. Support your BDC, staff it, or replace it entirely with the only end-to-end BDC run by a dealership BDC operator: voice AI trained on 30 years of dealership phone operations, plus trained Live Assist agents, across voice, text, chat and email.
AI only, live only, or both together. Alpha Drive AI is the only end-to-end BDC built and run by a dealership BDC operator since 1993.
AI answers every call on the first ring, books sales and service appointments, and runs transactional outreach, 24/7. Your team takes the conversations that need a person.
Live sales and service BDC agents from a team that has run dealership phones since 1993. Use them on their own, as overflow behind your own BDC, or behind another vendor's AI.
AI handles the volume. Our live agents handle every moment that needs a human, including every outbound call with a sales angle. One accountable partner, no in-house BDC required.
Across Sales and Service, each attacks a different point of leakage or capacity — and Live Assist keeps real people in the loop, because true omnichannel includes live agents.
Intelligent AI routing that answers every interaction instantly and routes by natural-language intent — so nothing rings out, in Sales or Service.
Your AI Sales and Service BDC — sales phone-ups and service appointments answered 100% of the time, scheduled, resolved and upsold, 24/7.
AI runs only transactional, non-promotional outreach: open recall notifications, free or prepaid maintenance reminders, appointment confirmations and no-show recovery, with disclosure and consent logging on every call. Anything with a sales angle goes to people.
Bring in our live service BDC team or your dealership's own people with Live Assist whenever a conversation needs a human touch. Our agents also make every outbound call with a sales angle: declined service, lead follow-up, equity, sales events and conquest.
One closed-loop system from first hello to ROI — not a chatbot bolted onto your website.
Every call, text, email, and chat becomes structured customer intent — routed, tagged, and scored in real time.
DMS, CRM, scheduler, CDP, and telephony — all aligned in real time. Alpha acts across systems, not just inside one.
Appointments booked. Recalls recovered. Lost souls reactivated. Service RO lifted 20%+ — measurable revenue every month.
Roughly 500ms response time, all-new v3 voices, live transfers, department pathways and a self-hosted model inside our trust boundary.
A rebuilt low-latency pipeline cuts end-to-end response time to roughly 500ms, down from about 1.2 seconds.
Transfers are cold by default. For reservations, warm transfers are available as a custom add-on, and Receptionist Pro offers warm or cold transfers to fit your requirements.
Alpha runs on a fine-tuned conversational model that is expressive and natural, and 3.0 adds a self-hosted Alpha model inside our trust boundary. Customer data never trains outside models.
AI is part of the solution — not all of it. True omnichannel includes live agents, and we've known that since before "omnichannel" was a word.
We've run outsourced dealership BDCs since 1993. Every playbook the AI runs was written on real dealership phones first — by people who live and breathe automotive, not a Silicon Valley startup learning the business on your customers.
The FCC treats AI voice as an artificial voice under the TCPA. That is workable for recall notices, maintenance reminders and appointment confirmations, with disclosure on every call. It is not the right tool for anything with a sales angle: declined service, lead follow-up, promotional or conquest outreach. Alpha runs both halves the right way: Outbound Pro for consented transactional outreach, Live Assist agents for everything that needs a person. How outbound works →
Answers calls. Quotes a booking rate on the calls it answered.
Runs your BDC. Measured on total conversion — every inbound call, not just the answered ones.
Either accepts consent and disclosure exposure on your behalf, or leaves promotional outbound to an internal BDC you still have to staff.
AI for consented, transactional outreach. Live Assist agents make the human outbound calls for promotional and lead-generation campaigns, which no AI-only dealership vendor does. The full outbound BDC, risk managed by design.
Alpha handling a live dealer call: booking the appointment, checking VIN-level history and closing the loop with the DMS while the customer is on the line.
Inbound · North American Honda dealer · Booked appointment with DMS write-back.
Anyone can wrap a chatbot around a dealer website. Alpha is built on 30+ years of running automotive BDCs, a fine-tuned conversational model that is expressive and natural, and the deepest integration surface in automotive retail.
Alpha Drive AI was born out of Dealer's Greatest Assets — a BDC operator since 1993. We've run three call centers across Florida, Guatemala, and Colombia and staffed thousands of dealership conversations a day. The workflows are in our blood, not our whiteboard.
Every conversation runs on our fine-tuned conversational model — expressive, natural, and trained for the way dealership customers actually talk, alongside our own self-hosted Alpha model for real-time conversation. No scripts, no robotic phone trees.
Every workflow is segmented and fully customizable. A custom RAG per dealership ingests your policies, pricing, pay plans, and scripts — no rigid template, no constraint to scale.
Native, authorized, compliant connections to DMS, CRM, Scheduler, CDP, and Telephony — via techWall®. No website scraping, no hostile integrations.
Every conversation captures intent, orchestrates your systems, and drives an outcome. Not a chat widget — an operating platform that runs the dealership.
Huge improvement with customer service and engagement. Alpha sets the bar — every client request handled with ease and courtesy from start to finish.
Alpha Drive AI integrates seamlessly with TechWall and delivers a BDC without any human error. It's the standard.
By far the best. They're Johnny on the spot — they get things done. If you don't have them, you don't know what the standard is.
Tenant isolation by default. TCPA, CASL, GDPR and CCPA controls. Every conversation audited, every opt-out respected. Customer data never trains outside models.
Alpha Drive AI was born out of Dealer's Greatest Assets, which opened its first dedicated automotive BDC in 1993 and today runs three BDC centers in Florida, Guatemala and Colombia.
Three: AI only (Inbound Pro, Outbound Pro and Receptionist Pro, for dealerships that keep their own BDC), Live only (Live Assist BDC agents on their own, as overflow behind your BDC, or behind another vendor's AI), and End to end (AI plus Live Assist together, which replaces an in-house BDC). Alpha Drive AI is the only end-to-end BDC built and run by a dealership BDC operator since 1993.
It runs your dealership's customer conversations: inbound and outbound, voice and digital, Sales and Service. AI handles the volume and Live Assist agents handle the rest. Full explainer.
Only if you want one. Alpha connects to your advisors and salespeople like any dealership AI, and it also includes Live Assist agents, so it is the only end-to-end option that can replace an internal BDC. AI-only vendors still require one. Read the full answer.
AI handles consented, transactional outreach with disclosure on every call. Live agents handle promotional outreach. How outbound works.
CDK, Reynolds, Tekion, Dealertrack, PBS, Xtime, myKaarma and more, through authorized integrations. All integrations.
Book a 20-minute demo. We'll show you a live conversation against your own scenario — and calculate your ROI against your last month of phone data.