AI alone is not a BDC. Alpha Drive pairs voice AI trained on 30 years of dealership phone operations with trained live agents through Live Assist, across voice, text, chat, and email. It transfers to your advisors and salespeople like any dealership AI, and it is the only one that can erase the need for an internal BDC. Keep your team, or let ours be it.
Across Sales and Service, each attacks a different point of leakage or capacity — and Live Assist keeps real people in the loop, because true omnichannel includes live agents.
Intelligent AI routing that answers every interaction instantly and routes by natural-language intent — so nothing rings out, in Sales or Service.
Your AI Sales and Service BDC — sales phone-ups and service appointments answered 100% of the time, scheduled, resolved and upsold, 24/7.
AI runs the outreach your customers have consented to: recalls, declined service, due-service reminders, no-shows and lead follow-up, with disclosure and consent logging on every call.
Trained live agents for the conversations that need a person, plus the promotional, sales-event and conquest outreach that should not be automated.
One closed-loop system from first hello to ROI — not a chatbot bolted onto your website.
Every call, text, email, and chat becomes structured customer intent — routed, tagged, and scored in real time.
DMS, CRM, scheduler, CDP, and telephony — all aligned in real time. Alpha acts across systems, not just inside one.
Appointments booked. Recalls recovered. Lost souls reactivated. Service RO lifted 20%+ — measurable revenue every month.
Roughly 500ms response time, all-new v3 voices, live warm transfers, department pathways and a self-hosted model added to the Secure Cascading LLM.
A rebuilt low-latency pipeline cuts end-to-end response time to roughly 500ms, down from about 1.2 seconds.
Mid-call hand-offs that carry the full conversation to your advisor or a Live Assist agent, so the customer never repeats themselves.
Alpha never relies on one model. The Secure Cascading LLM routes across Anthropic, OpenAI and Google, and 3.0 adds a self-hosted Alpha model inside our trust boundary as one more option. Customer data never trains outside models.
AI is part of the solution — not all of it. True omnichannel includes live agents, and we've known that since before "omnichannel" was a word.
We've run outsourced dealership BDCs since 1993. Every playbook the AI runs was written on real dealership phones first — by people who live and breathe automotive, not a Silicon Valley startup learning the business on your customers.
The FCC treats AI voice as an artificial voice under the TCPA. That is workable for recalls, declined service and reminders your customers have consented to, with disclosure on every call. It is not the right tool for promotional or conquest outreach. Alpha runs both halves the right way: Outbound Pro for consented transactional outreach, Live Assist agents for everything that needs a person. How outbound works →
Answers calls. Quotes a booking rate on the calls it answered.
Runs your BDC. Measured on total conversion — every inbound call, not just the answered ones.
Either accepts consent and disclosure exposure on your behalf, or leaves promotional outbound to an internal BDC you still have to staff.
AI for consented, transactional outreach. Live Assist agents make the human outbound calls for promotional and lead-generation campaigns, which no AI-only dealership vendor does. The full outbound BDC, risk managed by design.
Alpha handling a live dealer call: booking the appointment, checking VIN-level history and closing the loop with the DMS while the customer is on the line.
Anyone can wrap a chatbot around a dealer website. Alpha is built on 30+ years of running automotive BDCs, a secure cascading LLM architecture, and the deepest integration surface in automotive retail.
Alpha Drive AI was born out of Dealer's Greatest Assets — a BDC operator since 1993. We've run three call centers across Florida, Guatemala, and Colombia and staffed thousands of dealership conversations a day. The workflows are in our blood, not our whiteboard.
We route every conversation through the right model for the job — three frontier models from Anthropic, OpenAI, and Google, plus our own self-hosted Alpha model for real-time conversation. No single-vendor lock-in. No costly fine-tuning. Always current, never stale.
Every workflow is segmented and fully customizable. A custom RAG per dealership ingests your policies, pricing, pay plans, and scripts — no rigid template, no constraint to scale.
Native, authorized, compliant connections to DMS, CRM, Scheduler, CDP, and Telephony — via techWall® and MCP. No website scraping, no hostile integrations.
Every conversation captures intent, orchestrates your systems, and drives an outcome. Not a chat widget — an operating platform that runs the dealership.
Huge improvement with customer service and engagement. Alpha sets the bar — every client request handled with ease and courtesy from start to finish.
Alpha Drive AI integrates seamlessly with TechWall and delivers a BDC without any human error. It's the standard.
By far the best. They're Johnny on the spot — they get things done. If you don't have them, you don't know what the standard is.
Tenant isolation by default. TCPA, CASL, GDPR and CCPA controls. Every conversation audited, every opt-out respected. Customer data never trains outside models.
Alpha Drive AI was born out of Dealer's Greatest Assets, which opened its first dedicated automotive BDC in 1993 and today runs three BDC centers in Florida, Guatemala and Colombia.
It runs your dealership's customer conversations: inbound and outbound, voice and digital, Sales and Service. AI handles the volume and Live Assist agents handle the rest. Full explainer.
Only if you want one. Alpha connects to your advisors and salespeople like any dealership AI, and it also includes Live Assist agents, so it is the only option that can erase the need for an internal BDC. AI-only vendors still require one. Read the full answer.
AI handles consented, transactional outreach with disclosure on every call. Live agents handle promotional outreach. How outbound works.
CDK, Reynolds, Tekion, Dealertrack, PBS, Xtime, myKaarma and more, through authorized integrations. All integrations.
Book a 20-minute demo. We'll show you a live conversation against your own scenario — and calculate your ROI against your last month of phone data.